To say that the last few years have seen un-precedented change in our every major business would be considered an understatement of the century!. To cite a few examples:
|Industry||Model 1.0 – Leader||Current State||Model 2.0 – Leader|
|Cameras||Kodak, Xerox||No longer in business||iPhone, Samsung|
|Movie rentals||Blockbuster||No longer in business||Netflix|
|Car rentals||Yellow cab||Barely Surviving||Uber, Lyft|
|Books||Borders||No longer in business||Amazon|
Concomitant with this cataclysmic change, every major category of Enterprise Application has gone through a substantial generational advancement. The following table depicts it:
|Area||Model 1.0||Model 2.0|
|CRM||Siebel||No longer in business|
|Helpdesk||BMC, Tivoli, CA||Zendesk, Freshdesk|
|Marketing Automation||Epiphany||Marketo, Hubspot|
|LMS||From Brand A, B, C?||To What?|
It begs the question, what is the generational shift that LMS platforms will go through.
Most management teams have made broad and tall claims about their commitment to employee education, rarely have they followed through. Quarter-driven thinking for sure played a significant role in their short-termism. However, it is only fair to look at broader aspects of the problem at hand so one can come up with the right get well plan. Management commitment apart, it is pertinent to look at the tools at hand. Traditional LMS 1.0 tools were static, clunky systems only slightly better than the previous generation tools which came in a CD-ROM and a handy-dandy 3-ring binder instruction manual.
So what are the key components of a NextGen LMS solution.
1. It needs to be personalized – The “one size fits all” model rarely works in education. Different people come from different backgrounds, have different learning styles and any training and education tool needs to be personalized to the individual. The course sequence, course duration, the medium (mix of text, audio, video and soon Virtual Reality), the channel (web, mobile, audio) needs to be personalized to the individual
2. It needs to be socialized – It has been established beyond doubt that neither extremes work – The competitive cram schools of Asia at best produces below average robots, and ultra-open, free-wheeling, zero-competitive approaches produces professionals who are not suited for the modern economy. Hence, an ideal combination of co-operation and competition as any healthy society and work environment fosters is the ideal framework for a modern day LMS. A combination of purposeful networking model that LinkedIn fosters, a purpose-less networking that Facebook fosters and the collaboration that Slack offers is precisely what is needed in a modern day LMS
3. Needs to be Secure – While an LMS does not need the same level of security as a payment application, it needs to preserve the same level of privacy that a very good social networking and a good Enterprise Software platform offers. It needs to have all the basics covered (encrypting all personal data, supporting RBAC (Role Based Access Control), needs to leverage the security controls provided by the underlying Cloud Platform)
4. Needs to be AI-powered – The sheer combination of users, their preferences, their capabilities, company imperatives, regulatory/compliance goals, etc. are far too numerous for a first generation LMS to keep-up with. Netflix movie recommendations, Amazon book recommendations have proved beyond doubt that a well designed AI-engine can go a long way to improve end-user productivity and user experience.
We have outlined some of these and our guiding principles behind the design of KloudLearn in our earlier blog , Personal Learning Cloud. We would encourage you to check out KloudLearn 2-min video here. As always, if we can give you a personalized demo or do a Proof of Concept, please reach out to us. It will be a pleasure and privilege for us to have a discussion with you and your stakeholders.